Shipping
Q: Is shipping really free?
A: Yes! We offer free shipping on all orders, no minimum required.
Q: Where do you ship?
A: We currently ship to the USA and most European countries.
Q: How long does delivery take?
A: Most orders arrive within 7-14 days (USA) or 10-16 days (Europe).
Returns & Refunds
Q: What if my pet doesn't like the product?
A: We offer a 15-day money-back guarantee. Return it for a full refund.
Q: How do I return an item?
A: Email us at happypaw@happy-paw.org with your order number and we'll guide you through the process.
Products
Q: Are your products safe for pets?
A: Absolutely. Every product is tested for safety and quality.
Q: Do you have products for [specific pet]?
A: We carry products for cats, dogs, and other small pets. Browse our collections to see what's available.
Orders
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships.
Q: Can I change my order after placing it?
A: Contact us immediately at happypaw@happy-paw.org and we'll do our best to help.
Still have questions?
Email us at happypaw@happy-paw.org - we respond within 24 hours!